Returns & Refunds
DEKOR™ products are either Build Per Order or Ship From Stock, depending upon the product(s) ordered.
Build Per Order products normally require extensive powder coating (balusters, post caps, post lamps, panels.) We powder coat recessed light housings in mass.
You have 24 hours after ordering to notify DEKOR of cancellation or change to the order prior to the order being processed and shipping.
Once an order has been processed and shipped, you must accept delivery of your purchase and then contact DEKOR for a Return Authorization.
To return a product, contact DEKOR for a Return Authorization number. Write the Return Authorization number on the box large enough that it is clearly noticable.
A 25% restocking fee is charged for Build Per Order returns. A 10% restocking fee is charged for Ship From Stock returns.
All returns must be in their original condition and original packaging for a refund to be issued. An in-store credit will be issued for returns not in the same packaging.
The customer is responsible for shipping costs for returns.
No refund or credit will be issued for purchases over 60 days.